Hotel Watch - FAQs
What personal information do you require?
To sign up to the new Wiltshire & Swindon Hotel Watch system, you are required to complete a registration form online which will help us to target our information to you.
Will you share my details with other agencies?
During the registration process and in your 'administration' area you will have the opportunity to review and select additional licensed information providers who will, if authorised by you, be able to see your data and send you messages. Although all the information providers listed may not be actively using the system at this time, you will be notified as they come on board. You can remove any information provider at any time.
Will you send me spam?
No. The only emails you will receive from Wiltshire & Swindon Hotel Watch are alerts related to raise awareness on spotting the signs of exploitation, including child sexual exploitation (CSE) and modern slavery and the measures to take.
Can I cancel my subscription?
You can opt out of the entire system or update your settings to configure the types of messages that you want to receive and remove the ones you don't want. Emails from the Wiltshire & Swindon Hotel Watch system have a link at the bottom to 'change settings'; simply click on this link to review your settings and update them.
Why do you ask for my telephone and mobile number?
The Wiltshire & Swindon Hotel Watch system allows us to send messages via telephone and text services. However, we will only be communicating regularly with you by email, so it is important you include an email address. On very rare occasions, when we need to get information out to you in an emergency, we may use the telephone and text services, so it is important that you include telephone numbers. If you don't include an email address, you will not receive any messages from us. Also, you may be contacted by an Alert co-ordinator if your email becomes unavailable for whatever reason.
How will I know emails are from Wiltshire Police?
All Wiltshire & Swindon Hotel Watch messages are sent within the secure Neighbourhood Alert system and are clearly branded as being from Wiltshire Police.
Can I reply to the email?
Yes, we welcome your comments and thoughts. Clicking on the 'reply' link within the message will send your reply to the person that sent the message and your local policing team.
Do you read the emails?
Yes, all emails and messages are read and appropriately actioned. Please be aware that sometimes we will not reply if it is simply information you want to pass to us for our attention. Even if you do not hear from us directly then please be assured that everything you send us is reviewed.
Do others see my email address?
No, other subscribers will not see any of your details.
Can we change our contact details if hotel staff leave or change roles?
Yes, use the links at the bottom of the Wiltshire & Swindon Hotel Watch emails, or visit your account details through the Wiltshire & Swindon Hotel Watch website. NB. We recommend not using the names of individuals for signing up to Hotel Watch. A generic email address such as reception@hotelXXXXX.uk would be preferable then relevant messages can be shared within your organisation from a single point of contact.
Does Wiltshire & Swindon Hotel Watch cost me anything?
No, Wiltshire & Swindon Hotel Watch subscription is free, no other charges or fees will be incurred.
Is this to replace Neighbourhood Watch?
No, this will not be replacing any Neighbourhood Watch schemes. It is completely separate and is a closed group for the hotel and hospitality industry only, although we hope it will complement existing schemes and initiatives.
Can I report crime by email?
No, this scheme is not intended to receive information about crimes, you can report crimes by calling 101. In an emergency always dial 999.
Can I use Wiltshire & Swindon Hotel Watch in an emergency?
No, in an emergency you should always dial 999. An emergency is when there is a risk of serious injury, there is risk of serious damage to property, you suspect a crime is in progress or there is a serious incident which needs immediate police attendance. For non-urgent matters call 101.
